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FUJIFILM Medical Systems U.S.A., Inc. (Fujifilm) is a leading provider of medical image and information products and technologies for acquiring, processing, managing and storing diagnostic images and related data. As the inventor of digital x-ray, over thirty years ago with our Computed Radiography (CR) technology, we have built a reputation as an innovator of healthcare systems that produce superior diagnostic information. As the healthcare segment evolves, we will continue to provide the market with innovative solutions that reach well beyond general radiography.
Job Title:Customer Service Engineer
Job purpose
Under direct supervision, performs installation, maintenance and repairs on Company products at assigned customer sites as directed by the Area Service Manager.
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FUJIFILM Medical Systems U.S.A., Inc. (Fujifilm) is a leading provider of medical image and information products and technologies for acquiring, processing, managing and storing diagnostic images and related data. As the inventor of digital x-ray, over thirty years ago with our Computed Radiography (CR) technology, we have built a reputation as an innovator of healthcare systems that produce superior diagnostic information. As the healthcare segment evolves, we will continue to provide the market with innovative solutions that reach well beyond general radiography.
Job Title:Customer Service Engineer
Job purpose
Under direct supervision, performs installation, maintenance and repairs on Company products at assigned customer sites as directed by the Area Service Manager.
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FUJIFILM Medical Systems U.S.A., Inc. (Fujifilm) is a leading provider of medical image and information products and technologies for acquiring, processing, managing and storing diagnostic images and related data. As the inventor of digital x-ray, over thirty years ago with our Computed Radiography (CR) technology, we have built a reputation as an innovator of healthcare systems that produce superior diagnostic information. As the healthcare segment evolves, we will continue to provide the market with innovative solutions that reach well beyond general radiography.
Under direct supervision, performs installation, maintenance and repairs on Company products at assigned customer sites as directed by the Area Service Manager.
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Responsible for on-site training of customer Physicians, PACS administrators and other Key Operators in the use of SYNAPSE, CR, and Film/Imager product offerings. Supports all sales and field service efforts by participating in special projects and equipment demonstrations.
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The Senior Clinical Consultant (SCC) for Synapse has mastered technical skills and possesses the expert product knowledge required to mentor Clinical Consultants in clinical product optimization and the onsite and remote education of Physicians, IT/Clinical Systems Administrators, Technologists, Sonographers, and other Key Operators in the use of Fujifilm’s Medical Informatics and Modality Solutions. The SCC ensures customer satisfaction by properly managing customer expectations and driving improved product awareness and understanding. The SCC is the second level of local escalation for technical assessment, troubleshooting, image quality and workflow optimization, and further escalation where needed to ensure that product integrity and performance levels meet customer expectations. Additionally, the SCC supports all sales and field service efforts in high level strategic accounts by providing clinical consultation for developing and executing customized customer solutions, special projects, and equipment demonstrations
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This position will be a member of the Escalation and Investigation team. The role investigates issues by analyzing problems and exploring the baseline program to determine the root cause, leading to resolution. It will encompass both the system environment and the software application, so the developer will need to be very familiar with Windows Server environments, as well as capable of learning the application and debugging it. When not investigating customer issues, the team member will work on environment builds, training preparation and documentation.
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Provides administrative assistance for the CEO and leadership team in Lexington, MA office location. Also acts as office administrator for necessary functions within the location.
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The Warehouse Floor Supervisor will oversee and be responsible for all floor operations, Warehouse SAP transactions to close and directly supervise the Warehouse Assistants. The Warehouse Floor Supervisor will report directly to the Warehouse Manager and will communicate issues on inventory, staffing, product information and logistics daily.
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The project engineer (PE) oversees all technical aspects of Synapse product implementation, from solution validation phases through product go-live. PE's must have well rounded knowledge in all areas of medical informatics - IT infrastructure design and deployment, medical imaging industry expertise, and clinical environment workflow. In addition to technical expertise, PE's are also critical in FMSU's overall goals of delivering industry leading customer satisfaction, requiring excellent communication and verbal skills within project teams and externally with customers.
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The project engineer (PE) oversees all technical aspects of Synapse product implementation, from solution validation phases through product go-live. PE's must have well rounded knowledge in all areas of medical informatics - IT infrastructure design and deployment, medical imaging industry expertise, and clinical environment workflow. In addition to technical expertise, PE's are also critical in FMSU's overall goals of delivering industry leading customer satisfaction, requiring excellent communication and verbal skills within project teams and externally with customers.
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FUJIFILM Medical Systems U.S.A., Inc. is a leading provider of diagnostic imaging products and medical informatics solutions to meet the needs of healthcare facilities today and well into the future. From an unrivaled selection of digital x-ray systems, to the Synapse® brand of PACS, 3D, VNA, RIS and CV (cardiovascular products), to advanced women’s health imaging systems, Fujifilm has products that are ideal for any size imaging environment. FUJIFILM Medical Systems U.S.A., Inc. also supplies high quality, technologically advanced endoscopes to the medical market. FUJIFILM Medical Systems U.S.A., Inc. is headquartered in Stamford, Connecticut with offices in New Jersey, North Carolina, Wisconsin and Florida. For more information please visit www.fujifilmusa.com.
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The Account Executive, Channel Sales, promotes the sale of FMSU’s conventional and digital products within their assigned geography through distributor, reseller, and OEM partners in order to drive revenue, grow market share and increase profitability. He/she should have an advanced product and technical knowledge required to interact with distributors, resellers, and OEMs at a high level. In collaboration with Zone Service, the Account Executive, Channel Sales will enable a positive end-user customer experience by ensuring technical issues and product needs are communicated appropriately with Service Operations and Modality Solutions product portfolio.
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Job purpose
The Senior Digital Marketing Specialist will serve as FMSU’s digital and online subject matter expert, planning and managing digital, online and multimedia marketing communications activities in support of business goals and objectives. Supports digital content generation, online demand creation, and execution for the FMSU product portfolio, including e-mail, web, digital advertising, search, and social media. Additionally, he/she will provide strategic guidance, creative direction, and a digital vision to support BU and corporate marketing strategy.
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Performs repairs, alignments and upgrades on Radiology Support Products. Thermal Imagers, Computed Radiography Systems and Medical Film Processing Equipment.
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Reports directly to the Marketing and Product Manager and provides creative, marketing and communication support of various marketing projects and requests as they develop. The Marketing Assistant will work closely with Corporate Communications and must have exceptional organizational and communication skills, be very detail oriented, be able to acclimate quickly, multi-task with a variety of projects and communicate effectively with Fujifilm employees, HCP’s, sales partners, and vendors.
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The Installation Support Engineer performs pre-installation setup of Portable X-Ray Systems and Digital Radiography Systems. Coordinates and prepares equipment for tradeshows and for on-site demonstration. Confirms all accessories and necessary tools are included to make installation and display of our product a success. Performs necessary repairs of Digital Radiography Systems, X-Ray Systems and related equipment and sub-assemblies as needed. Exercises sound judgment in selecting methods, techniques and evaluation criteria for obtaining results. Normally receives general instructions on routine work, detailed instructions on new projects or assignments. To meet the needs of our customers working outside of normal business hours and holidays are required.
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The Installation Support Specialist provides technical expertise for the complete
installation of all radiographic products sold by FMSU at customer sites in accordance
with QSR guidelines. Responsible for developing procedures and protocols aligned with
product manuals to maximize efficiency of the installation within maximum expected
timelines for each. Internal and external contacts often pertain to company plans and
objectives. Normally receives minimal instruction in routine work, general instructions
on new products or assignments. Determines methods and procedures on new products,
and may provide guidance to other personnel. To meet the needs of our customers, work
outside normal business hours and holidays are required.
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Provides overall day-to-day responsibility for all aspects of customer credit, cash collections and receivables; provides direction to and supervision of Credit & Collections Specialists.
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Reporting to the Executive Director of Marketing & Product Management, this position is responsible for the shared management of the endoscopic product portfolio. The incumbent must work cross-functionally within the organization and effectively with the external stakeholders (e.g., KOLs) to execute company initiatives and manage all aspects of product commercialization. The incumbent must also be capable of contributing to the evolution of the organization as new protocols and business methods gain adoption. Work with a sense of urgency, understand his/her expectations, and always maintain focus on the changing priorities of the division.
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Reporting to the Executive Director of Marketing & Product Management, this position is responsible for the shared management of the endoscopic product portfolio. The incumbent must work cross-functionally within the organization and effectively with the external stakeholders (e.g., KOLs) to execute company initiatives and manage all aspects of product commercialization. The incumbent must also be capable of contributing to the evolution of the organization as new protocols and business methods gain adoption. Work with a sense of urgency, understand his/her expectations, and always maintain focus on the changing priorities of the division.