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The Technical Account Manager provides highly visible customer support services to one or more customer accounts that require on-going dedicated engagement. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, FMSU business priorities and regulatory requirements. Interacts with senior internal and external personnel. Normally receives little instruction on day-to-day work, general instructions on new assignments. Offers mentorship to staff on technical, product and customer
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The Technical Account Manager provides highly visible customer support services to one or more customer accounts that require on-going dedicated engagement. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, FMSU business priorities and regulatory requirements. Interacts with senior internal and external personnel. Normally receives little instruction on day-to-day work, general instructions on new assignments. Offers mentorship to staff on technical, product and customer
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Job purpose
The Inside Sales Specialist will focus on the generation of quality customer leads to enable the sales teams to maintain focus on selling and delivering an optimal customer experience. The ISS is an internal resource whose primary goal is to support all marketing initiatives relative to lead generation through specific product/service campaigns. The ISS is responsible to support the sales teams in achieving and exceeding fiscal year goals and objectives, while maximizing customer experience.
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The Global Product Manager will be a member of the FMIS Product Planning and Marketing team managing various aspects of product development and commercialization for the Fujifilm Medical IT portfolio. The Global Product Manager (GPM) is responsible for developing product plans, acting as a Product Owner (PO) in the agile development methodology and coordinating relevant departments (stakeholders) to execute the plans and meet the plan’s objectives. The GPM reports to the Manager, Product Planning & Marketing and is able to fill in and provide direction to the team as necessary in the absence of the Marketing Manager and or LPO.
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This position is responsible for managing the sales and business activities within a defined geographical business area and USA. Key to this position is the ability to drive sales, leverage customer relationships and impact a variety of customer segments in Radiology and Oncology. This includes the design and implementation of business plans intended to increase revenue from targeted customers based upon strategic business analysis. The successful Sales Specialist of Oncology and Computed Tomography will understand and leverage roles and responsibilities of the cross functional team to drive sales results. These partners include Marketing, Medical Affairs, Regional Zone Mangers, Digital Radiography Sales Specialists, Account Mangers, and Commercial Operations. Ideal candidates will have a deep knowledge of Computed Tomography and Oncology and would have been or still practice as a CT Technologist, Dosimetrist, or Physicist with familiarity of customers and accounts within oncology, as well as the local dynamics that influence business in their area.
The individual will report into the National Sales Director of Digital Radiography as the Sales Specialist, Oncology and CT.
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Position Summary
The Regional Director, Enterprise Imaging Solutions (RD,EIS) manages the new business pipeline growth and target attainment for all radiology informatics, healthcare IT, and enterprise MI product activity . He/she collaborates closely with the MI RDMI and works with all other FMSU sales teams to maximize MI product new business growth. This role must consistently demonstrate effective leadership and partnership with all members of the FMSU Sales organization and work effectively with other cross-functional departments in the organization.
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Job purpose
The Accounting Clerk is responsible for management of accounts assigned by the Accounts Receivable Credit & Collections Manager. This position performs clerical functions regarding customer credit, collection, and general receivables.
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The Technical Account Manager provides highly visible customer support services to one or more customer accounts that require on-going dedicated engagement. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, FMSU business priorities and regulatory requirements. Interacts with senior internal and external personnel. Normally receives little instruction on day-to-day work, general instructions on new assignments. Offers mentorship to staff on technical, product and customer
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The Technical Assistance Center Engineer provides highly visible remote technical, applications and system admin support for FMSU customers. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, FMSU business priorities and regulatory requirements. Normally receives little instruction on day-to-day work, general instructions on new assignments. Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. To meet the needs of our customers working outside of normal business hours and holidays is required.
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The Women’s Health Sales Specialist is the regional WH expert for all technical and clinical aspects of WH product/service offerings. He/she is responsible for the communication of all critical technical and clinical knowledge and expertise to the sales team for Women’s Health products and services. This role interacts with sales teams and external customers as part of the sales team for WH products and services.
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The primary focus of the Medical Informatics License Compliance Analyst, MI LCA is to establish themselves as a Fujifilm Medical Systems USA Inc. (FMSU) resource for the existing Synapse customer base through building strong customer relationships which focus on customer intimacy and a positive customer experience. The MI, LCA is responsible for data research, analysis and distribution, as well as contract review for MI accounts, as they relate to License Compliance. Additionally, all Usage Billing calculations and processing will be performed by the MI LCA.
The MI, LCA is an internal customer support resource that will drive MI License Compliance across all products (PACS, RIS, CV, and VNA) through synchronized activities with the MI sales team and the MI Service Management team, resulting in sales growth related to license usage within the Synapse installed base. The MI, LCA will support and enable the MI Sales team as well as the Zone Service Management team to maintain focus on selling both Synapse products and service and Synapse Service Agreements while delivering an optimal customer experience. The MI LCA may be required to interact with external customers, periodically, to provide guidelines and share License Compliance process, procedures and reporting.
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The primary focus of the Medical Informatics License Compliance Analyst, MI LCA is to establish themselves as a Fujifilm Medical Systems USA Inc. (FMSU) resource for the existing Synapse customer base through building strong customer relationships which focus on customer intimacy and a positive customer experience. The MI, LCA is responsible for data research, analysis and distribution, as well as contract review for MI accounts, as they relate to License Compliance. Additionally, all Usage Billing calculations and processing will be performed by the MI LCA.
The MI, LCA is an internal customer support resource that will drive MI License Compliance across all products (PACS, RIS, CV, and VNA) through synchronized activities with the MI sales team and the MI Service Management team, resulting in sales growth related to license usage within the Synapse installed base. The MI, LCA will support and enable the MI Sales team as well as the Zone Service Management team to maintain focus on selling both Synapse products and service and Synapse Service Agreements while delivering an optimal customer experience. The MI LCA may be required to interact with external customers, periodically, to provide guidelines and share License Compliance process, procedures and reporting.
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The primary focus of the Medical Informatics License Compliance Analyst, MI LCA is to establish themselves as a Fujifilm Medical Systems USA Inc. (FMSU) resource for the existing Synapse customer base through building strong customer relationships which focus on customer intimacy and a positive customer experience. The MI, LCA is responsible for data research, analysis and distribution, as well as contract review for MI accounts, as they relate to License Compliance. Additionally, all Usage Billing calculations and processing will be performed by the MI LCA.
The MI, LCA is an internal customer support resource that will drive MI License Compliance across all products (PACS, RIS, CV, and VNA) through synchronized activities with the MI sales team and the MI Service Management team, resulting in sales growth related to license usage within the Synapse installed base. The MI, LCA will support and enable the MI Sales team as well as the Zone Service Management team to maintain focus on selling both Synapse products and service and Synapse Service Agreements while delivering an optimal customer experience. The MI LCA may be required to interact with external customers, periodically, to provide guidelines and share License Compliance process, procedures and reporting.
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Reporting to the Executive Director of Marketing & Product Management, this position is responsible for the shared management of the endoscopic product portfolio. The incumbent must work cross-functionally within the organization and effectively with the external stakeholders (e.g., KOLs) to execute company initiatives and manage all aspects of product commercialization. The incumbent must also be capable of contributing to the evolution of the organization as new protocols and business methods gain adoption. Work with a sense of urgency, understand his/her expectations, and always maintain focus on the changing priorities of the division.
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This position reports directly to the National Director, Clinical Support and is the primary sales support resource for the Company and its sales team. The CSS is responsible for supporting the achievement of sales, both traditional and specialty products (i.e. DBE, EUS). Provides support to the clinical demonstration of the product and assists in facilitating closure of the sale. Provides education and training to Company personnel, customers and sales partners.
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This position is responsible for sustaining the partnership between Sales, Service, Support, and Finance in support of the Endoscopy Business. Key tasks will be business support, especially with Salesforce.com and related application, KPI Report creation/automation, and business analysis of sales, support, and incentives.
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This position is intended to provide Document Control, Record Retention, Quality Audits and EtQ Application support to the organization.
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Job Title:Sr. Technical Support Engineer
Job purpose
The Sr. Technical Assistance Center Engineer provides highly visible remote technical, applications and system admin support for FMSU customers. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, FMSU business priorities and regulatory requirements. Normally receives little instruction on day-to-day work, general instructions on new assignments. Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. To meet the needs of our customers working outside of normal business hours and holidays is required.
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FUJIFILM Medical Systems U.S.A., Inc. (Fujifilm) is a leading provider of medical image and information products and technologies for acquiring, processing, managing and storing diagnostic images and related data. As the inventor of digital x-ray, over thirty years ago with our Computed Radiography (CR) technology, we have built a reputation as an innovator of healthcare systems that produce superior diagnostic information. As the healthcare segment evolves, we will continue to provide the market with innovative solutions that reach well beyond general radiography.
Job Title:Customer Service Engineer
Job purpose
Under direct supervision, performs installation, maintenance and repairs on Company products at assigned customer sites as directed by the Area Service Manager.
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Responsible for on-site training of customer Physicians, PACS administrators and other Key Operators in the use of SYNAPSE, CR, and Film/Imager product offerings. Supports all sales and field service efforts by participating in special projects and equipment demonstrations.