The Operations Program Coordinator is responsible for coordinating operational activities that support commercial and government accounts, including pricing updates, workflow tracking, documentation management, and cross-functional follow-up. Partners with internal teams to maintain accurate records, support implementation readiness, ensure timely completion of required tasks and milestones, and uphold the quality, accuracy, and completeness of data within Salesforce CRM.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Duties and responsibilities

• Coordinate operational activities that support both Commercial and Government software business.
• Develop training materials, guides, and reference documents to support Commercial and Government processes.
• Maintain and improve internal processes, checklists, and standard operating procedures across Commercial and Government workflows.
• Track the accuracy of Commercial and Government account data in Salesforce, including contract modifications and related updates.
• Support Commercial quoting in Salesforce and CPQ, and maintain Government pricing data and DLA price books.
• Partner with Sales, Legal, Product Management, Implementation, Customer Support, HR, and Operations to support contract requirements, staffing needs, and customer execution.
• Collaborate with HR, Legal, and Operations to ensure resource-related requirements, such as site access, background checks, training, and certification mandates, are understood and incorporated into planning.
• Monitor relevant regulations, policies, and guidance related to acquisitions, health IT, cybersecurity, and data protection, and communicate important updates to stakeholders.
• Maintain accurate, organized records of contracts, modifications, price lists, approvals, and related correspondence in accordance with company policy and applicable requirements.
• Ensure Salesforce CRM data remains current, accurate, and complete for Commercial accounts, Government accounts, vendors, and distributors.
• Prepare reports and dashboards on pipeline activity, pricing updates, account status, and key milestones for leadership and cross-functional partners.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards

Key Performance Indicators

• Effective delivery across the organization for optimal Sales strategies for the North American and Global markets.
• Revenue and sales bookings targets met or exceeded product portfolio.
• Impactful and positive collaboration with MI Marketing Operations and Sales.
• Strong brand awareness in the industry and market.
• Drive a culture of superior sales quoting experience within the organization.
• Participate in corporate collaboration activities.
• Align behavior with corporate strategy, along with mission, vision and values.
• Establish and promote a collaborative team environment.
• Ensure ongoing and transparent communication- up, down, across the organization.
• Adhere to the competencies, as defined for the position.

Qualifications

• Bachelor’s degree in Business, Finance, Public Administration, Health Informatics, or a related field; or equivalent combination of education and experience.
• 4+ years of experience in operations, program coordination, sales operations, or contract support.
• Strong analytical, organizational, and problem-solving skills with high attention to detail, especially in managing pricing, contract data, and documentation.
• Proven ability to work cross-functionally with Legal, Sales, Finance, Technical, and Implementation teams.
• Strong written and verbal communication skills, including the ability to translate regulatory and contractual requirements into clear internal guidance and processes.
• Comfort working with structured data, templates, and Government-provided forms or portals.
• Proficient in Microsoft Office, including PowerPoint, Excel, and Word.
• Ability to organize and manage multiple priorities and projects, with effective time management skills.
• Strong judgment and ability to anticipate the need for proactive communication and planning.
• Strong customer orientation and interpersonal skills, with the ability to communicate effectively with a diverse range of individuals.
• Demonstrated ability to achieve results as an individual and in support of teams, including a track record of overachieving.
• Experience working with U.S. Government contracts, with specific exposure to DoD and/or VA healthcare or health IT contracts a plus.
• Familiarity with DLA, VA, or other federal contracting environments, a plus.
• Experience in the use of Salesforce and other sales enablement tools, a plus.

Physical requirements

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and listen for 75% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel

• At least 25% travel may be required based on business needs.

#LI-Remote

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.   
Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.  
For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. 

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).