The Regional Director, Enterprise Client Success (RDECS) role manages our customer’s adoption and success utilizing the Synapse software application portfolio. This role requires an extensive background in enterprise imaging and firsthand clinical and or operational experience working in imaging departments. The RDECS will be responsible for the post implementation optimization strategy for our largest and most strategic enterprise imaging customers within a specific region.

Additionally, this role requires strong executive engagement skills with demonstrated ability to effectively communicate complex technical concepts, strategy, and business outcomes to non-technical senior leaders and decision makers.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Duties and responsibilities

Customer Success

• Evaluates our customers’ use of Synapse applications to ensure customers are satisfied and effectively utilize our software functionality to its fullest capabilities.
• Work closely with our Synapse implementation and upgrade teams to address any post deployment concerns.
• Collaborate closely with MI regional sales leadership to review the status of current customer environments and develop and if needed drive the execution of an optimization action plan utilizing the necessary MI resources from across the business.
• Collaborate closely with customer users, system admins, and leadership to capture their feedback, needs and help them develop their own ongoing optimization strategies.
• Establish a strong relationship with key customer stakeholders to become a valued consultative resource to guide them on current and future needs and direction.

Customer Reference

• Through optimization and relationship efforts this position would cultivate strong customer champions and references to support additional Synapse market growth
• Ensure our reference customers are routinely updated on the Synapse product roadmap.
• Participate in facilitating and ensuring the success of sales activity within customer references.

Product Management

• This role will play a critical role in collaborating closely with our strategic customer users and ensuring their feedback on product improvements, new features and direction is communicated back to product leadership.
• The RDECS will develop strategic customers to provide specific product feedback in areas of MI product management interest and evaluate new products in development. This role will help facilitate the appropriate pilot and FOK sites in collaboration with product management.
• This role will participate in all Synapse customer user group activity.

Sales & Business Development

• This role will work closely with regional sales leadership and regional product specialist to drive the expansion of Synapse products within their client sites.
• Support major trade shows, and contribute to industry panels, blogs, and publications.
• Work closely to develop customer thought leadership and Synapse product support in each market segment, i.e., Academic, Pediatric, Mammography and Outpatient.

Marketing

• Sponsor and guide creation of customer-facing and internal clinical marketing documentation.
• Support major trade shows, and contribute to industry panels, blogs, and publications.
• Support organizational transition and the near elimination of private data centers.

Other

• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

Education & Experience

• Radiology or Cardiology technologist degree, bachelor’s degree, or equivalent work experience.
• 10+ years of progressive leadership experience in radiology and or cardiology business operations, informatics system clinical workflow design, working directly with and supporting physicians and users.
• Subject matter expertise in radiology information system, radiology PACS, and or cardiovascular PACS and reporting.
• Principle level knowledge of medical imaging and informatics industry and associated core architecture technologies.

Skills & Competencies

• Strong competency in software application use and workflow design, and strong software demonstration skills
• Effective communication skills and comfortable speaking/presenting and educating to large groups.
• Excellent interpersonal, relationship and leadership skills; able to work cross-functionally to drive business outcomes.
• Strategic mindset and takes initiative to execute the strategy.
• Outstanding verbal and written communication skills, including technical documentation and marketing support.
  

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and listen for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel

• Frequent travel is required based on customer meetings and business needs.

Salary and Benefits

• $140,000 base pay plus quarterly bonus opportunity
  
• Medical, Dental, Vision
  
• Life Insurance
  
• 401k
  
• Paid Time Off

*#LI-Remote

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.   
Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.  
For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. 

*#LI-Remote

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).