The Sr Service Administration Specialist, ES will support the Endoscopy business unit by administering all service-related functions for ES Capital Equipment, from the time of installation to the time that the equipment is sent inhouse for repairs. This position will have oversight for processes including, but not limited to, collection of installation documents, execution of Point of Purchase (POP) service contracts, and distribution and follow up of Time & Material (T&M) estimates for final authorization. The Senior ES Service Administrator specialist will review and track service contract renewals of existing Fujifilm Healthcare Americas Corporation (HCUS) customers and will work closely with the sales team by providing analysis for non-contract customers and to advise of any possible upcoming terminations and renewals for business generation opportunities.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Duties and Responsibilities:

Manage Installation Documentation Requirements

• Review and ensure accuracy of required installation documents for all new sales orders.
• Collaborate with all necessary stakeholders to obtain final approval of completeness.
• Maintain Sales Force (SF) order records for Inservice documents, SWO’s and signed SWO’s.

Oversee RMA Administration Process

• Obtain and distribute Time & Material estimates to customers.
• Handle all follow up communication with customers for authorization.
• Provide direction for parts specialists to proceed with RMA process to ensure appropriate billing type.

Develop and Administer Contract Proposals

• Work closely with internal and external stakeholders as needed to generate renewal contract quotations.
• Maintain quotation database.
• Track the lifecycle of every proposal beginning from quotation generation to order entry after securing a purchase order from a customer.

Sales Operations Support

• Create a monthly report that will serve as a tracking tool for service contracts and accounts to maximize company revenue and profit.
• Work closely with sales teams and key contacts to effectively communicate service contract opportunities and communicate any follow up necessary to move forward with service contract business.
• Will need to work closely with Regional Managers and Service Managers to understand the P&L state of Service Business to effectively communicate to the team and assist in achieving team goals related to Service Contracts.
• Create monthly noncontract customer and expiration reports in SAP and distribute to sales teams to provide visibility of potentially missed revenue opportunities.

Other Duties

• Lead and train service administration team members as necessary.
• Responsible for identifying opportunities to improve existing processes to optimize performance and internal and external customer support with business consultation and approval.
• Collaborate with ES Operations Leadership on process improvement initiatives and serve as subject matter expert on special projects.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Other duties as required and requested by Top Management or Manager.

Qualifications:

• Bachelor’s Degree or in Business, Supply Chain, or related field with 2 to 4 years’ experience or Associates Degree in Business, Supply Chain, or related field with 4 to 6 years’ experience preferred.
• Minimum of 2-4 years of experience in contracts administration and quotes generation, preferably in a healthcare related field.
• Requires strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Experience with project management.
• Ability to handle multiple tasks and prioritize effectively.
• Strong skillset in Microsoft Office products (Excel, Word, Access, PowerPoint, etc.).
• Must be proficient in Business Operations Systems (SAP, Salesforce).
• Excellent verbal and written communication skills. Presentation skills are a plus.
• Must be able to lead through influence, enacting change and process improvement ability to work independently.
• Self-directed with high energy and motivation. Ability to work independently and/or in a team setting.

Physical requirements

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel:

• Occasional (up to 10%) travel may be required based on business need.

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.  

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. 

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).