The Solutions Development Technician supports projects within the Solutions Development team of the Business Innovation Division. The team’s goal is to develop and manage strategic business technologies relating to our color management suite of products and customer portal. Focus will be placed on managing documentation and technical information in our unique customer portal web platform. As part of the team, you will work with a variety of departments, customers, and international colleagues while providing support for Fujifilm’s industry leading color management suite, ColorPath SYNC. The role will relate to pre-press, offset press, digital and wide format areas of the graphic arts industry.

This position is unique in that it offers a creative outlet in a technical role. You will be part of a small team with diverse backgrounds which is responsible for the user experience and continual improvement of multiple platforms. This is an opportunity to directly address the pain points currently experienced by print customers.

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate. 

With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Responsibilities

Planning & Development

• Support the development, enhancement, and maintenance of Fujifilm’s customer portal content
• Support the development, enhancement, and maintenance of Fujifilm’s color management suite, ColorPath SYNC, collaborating with team members

Technical Support

• Provide phone and remote support for end users of Fujifilm’s ColorPath SYNC Solutions and for Fujifilm field technicians
• Coordinate activation of ColorPath licenses for installation with customers and service team
• Review and perform pre-installation assessments relating to ColorPath SYNC Solutions sales
• Collect and report software issues (bugs) and enhancement/feature requests
• Perform testing of new product features as they are developed
• Attend training classes to stay current on both new and existing products
• Utilize project management software to keep projects on track
• Collaborate on technical documentation relating to new developments and SOPs as needed
• Support training classes for ColorPath and related products
• Acquire and maintain G7 Expert status and attend ColorPath SYNC installations to identify potential areas for improvement

Customer Focus

• Provide software demonstrations via web conference or in-office to interested customers
• Attend conferences and trade shows to hone skills and foster relationships
• Assist with ColorPath SYNC customer data in Salesforce which contains practical license information and share that info to key Fujifilm parties

Required Skills/Education

• BS Degree in Graphic Arts or related study
• Comfortable with phone calls, presentations, and public speaking
• Strong organizational and project management skills
• Builds and maintains positive working relationships
• Excellent cross-functional teamwork skills (product management, support, sales, service, and management)
• Ability to interact effectively with all levels of staff and management
• Ability to work with a high level of integrity and with minimal supervision
• Excellent verbal and written communication
• Proficiency with Microsoft and Apple operating systems
• Proficiency with Microsoft and Adobe graphic arts applications
• Other duties as assigned
• Valid Driver’s License
• Ability to travel ~30%

Desired Skills

• Previous experience with color management tools such as ColorPath SYNC
• Relevant experience in digital print, content management, color management
• Previous experience with backend web platforms
• Previous experience with Asana or other project management software
• Previous experience with Salesforce or other CRM software

Salary and Benefits: 

• Up to $65,000 depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

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Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).