The SAP Customer Service Associate position has overall responsibility for completing the daily Customer Service order processing duties as well as performing a variety of administrative tasks required to achieve budgeted sales objectives.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Duties and responsibilities

• Adheres to the Company’s quality and regulatory compliance requirements, without exception and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
• Participate in all aspects of customer order fulfillment.
• Respond to customer inquiries promptly and professionally via phone, email or chat.
• Provide customers with quotes that include stock availability, pricing & ETA’s.
• Issue RMAs for Damaged, Lost or Miss-Shipments.
• Ensure customer satisfaction and provide professional customer support.
• Resolve customer complaints and issues with patience, empathy & efficiency.
• Collaborate with other departments to escalate or resolve complex issues.
• Coordinates NDT orders, shipping, etc. with appropriate warehouse personnel.
• Primary administrator for all domestic and foreign orders for NDT Business. 
• Manages the billing process for our South America, Latin America & Chemistry Customers.
• Creates TAS orders for White Mountain customers.
• Records documentation, update and catalog all Customer Service procedures.
• Participate in a bi-weekly NDT Staff meeting to help manage backorders.
• Process all NDT FOC orders (Domestic and Foreign).
• Assists the organization in data collection and report preparation.
• Performs special projects, tasks and studies as may be requested by management.

Qualifications

• High School Graduate with 3-5 years of Office experience & CSR experience
• Knowledge of SAP required, advanced SAP procedures knowledge preferred.
• Knowledge of Microsoft Office required (Excel, Word, Outlook, PowerPoint).
• Strong communication skills & the ability to work independently.
• Detail-oriented with strong organizational skills.
• Desire to work as a team player while demonstrating a positive attitude to customers / coworkers.

Physical requirements

The position requires the ability to perform the following physical demands and/or have the listed capabilities.

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel

• No regular travel required. Up to 10% travel may be required for training purposes.

*#LI-Remote

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.
For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).