The Installation Engineer provides technical onsite support and expertise for the complete installation of radiographic systems (rooms) sold by Fujifilm Healthcare Americas Corporation (HCUS) at customer sites in accordance with QSR guidelines. Responsible for developing procedures and protocols aligned with product manuals to maximize efficiency of the installation within maximum expected timelines for each. Internal and external contacts often pertain to company plans and objectives. Normally receives minimal instruction in routine work, general instructions on new products or assignments. Determines methods and procedures on new products and may provide guidance to other personnel. Responsible for training local personnel on how to install equipment and best practices related to the installation process. To meet the needs of our customers, work outside normal business hours and holidays are required.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Duties and responsibilities

• Performs the installation of hardware and software of medical imaging systems, components, and accessories to ensure conformance with appropriate market specifications. Identifies issues and communicates with the Product Support Specialist (PSS) or the Imaging System Project Manager (ISPM) to address incompatibilities/concerns.
• Makes recommendations for corrections or process changes.
• Interfaces with internal and external customers in support of project coordination and to address any challenges/discrepancies that may arise during the installation process.
• Completes all required documentation in a timely manner.
• Assists with technical training within the scope of an assigned product family, product or module which includes installation guidance for local personnel.
• Assists in the investigation of product complaints dispositioned within the Quality Review Board (QRB) process.
• Maintains technical expertise on HCUS product offerings and stays abreast of current industry trends and future technology advancements through continuous education.
• Assesses new techniques and current work practices to reduce service costs and increase installation efficiency.
• Participates in customer pre-installation site visits, as necessary.
• Adheres to the Company’s quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

• Associates degree in Electrical/Mechanical Engineering or other related field with a minimum of 5 years technical or military related professional experience or comparable education and work experience.
• Creative, consultative, communicator with the ability to build relationships to support the evolving needs of customers, employees and the business.
• Experience with Case Management reporting and tracking tools.
• Strong working knowledge of current network technologies.
• Strong working knowledge of current IT technologies and common business productivity software, e.g.: MS Excel, MS Word, MS Project, MS Power Point, MS Visio, etc.
• Superior communication and interpersonal skills, excellent telephone manner.
• Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment.
• Excellent organizational and multi-tasking skills.
• Must be open to travel to assignment locations across the country and can live within the identified Zone.
• Ability to work outside normal business hours and holidays to meet business needs.

Physical requirements

The position requires the ability to perform the following physical demands and/or have the listed capabilities.

• Standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing up to 50% of applicable work time.
• Frequently lift and/or move items that weigh up to 50 pounds.
• Manual dexterity to manipulate power tools and hand tools such as screwdrivers, pliers, wrenches, etc. up to 50% of applicable work time.
• Talk and hear for 50% of applicable work time.
• Sit up to 50% of applicable work time.

Travel

• Frequent (up to 75%) travel required based on business need.

*#LI-Remote

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.
For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).