The Senior Service Engineer provides technical remote and/or onsite support for the installation and after sales support for FUJIFILM Modality products as, Ultrasound (US) and Mammography Systems, DR and CR systems and Dicom Printers to distributors in Latin America. Responsible for developing training protocols aligned with product service manuals to maximize efficiency of the installation within maximum expected timelines for each. Normally receives minimal instruction in routine work, general instructions on new products or assignments. Determines methods and procedures on new products and provide guidance to other personnel. Responsible for training personnel on how to install equipment and best practices related to the installation process.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Duties and responsibilities

• Support distributors on installation of mammography systems (MG), ultrasound systems, DR and CR systems, components, and accessories to ensure conformance with appropriate market specifications.
• Provide technical training to distributors’ engineers with technical training within the scope of an assigned product family, product or module which includes installation guidance for assign personnel.
• Second layer technical support for equipment failures. Perform troubleshooting, diagnostic evaluations and routine inspections on Company equipment.
• Identifies issues and makes recommendations for corrections or process changes.
• Completes all required documentation in a timely manner.
• Constant internal communication with other divisions and identify improvements for internal processes.
• Maintains technical expertise on company product offerings and stays updated of current industry trends and future technology advancements through continuous education.
• Assesses new techniques and current work practices to reduce service costs and increase installation efficiency.
• Adheres to the Company’s quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
• Lead client site preparation (pre-installation) for Mammography Systems (MG).
• Constant documents preparation for Latin America Distributors in Spanish such as installation guides, site survey evaluation, etc., for different FF Modalities.

Qualifications

• Associate’s degree in Electrical/Mechanical/Mechatronic/Biomedical Engineering or other related field with a minimum of 5 years technical or professional experience or comparable education and work experience.
• Minimum of 5 years of experience in the installation, maintenance and support of medical imaging devices mainly in Ultrasound systems, Mammography systems, Digital X Ray systems, DR Detectors, Computer Radiography systems, Dicom printers and other medical imaging equipment.
• Creative, consultative, communicator with the ability to build relationships to support the evolving needs of customers, employees, and the business.
• Teaching capabilities.
• Experience with Case Management reporting and tracking tools.
• Strong working knowledge of current network technologies.
• Strong working knowledge of current IT technologies and common business productivity software, e.g., MS Excel, MS Word, MS Project, MS Power Point, MS Visio, etc.
• Superior communication and interpersonal skills, excellent telephone manner.
• Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment.
• Excellent organizational and multi-tasking skills.
• Must be open to travel to assignment locations in different countries of Latin America and can live within the identified Zone.
• Ability to work outside normal business hours and holidays to meet business needs.
• Ability to communicate with customers in Spanish.
• Ability to communicate in English.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Usual office and clinical working conditions.
• Frequently required to sit; stand; walk; talk; and hear.
• Frequently use fingers to type and do other fine motor tasks.
• Frequently required to stand; walk, handle, or feel; reach with hands and arms.
• Frequently uses personal, public and air transportation.
• Occasionally lift and/or move up to 20 pounds; stoop; kneel; or crouch.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.

Travel

• Frequent (up to 80%) travel required based on business need.

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).