We are hiring an IT Support Specialist. The IT Support Specialist will install, maintain, analyze, troubleshoot, and repair personal computer systems and laptops, related hardware components and computer peripherals, and personal computer software applications and operating systems. The IT Support Specialist will document, maintain, upgrade or replace hardware and software systems. They will maintain user account information including access, permissions, and systems groups, and may perform some limited system administration functions. They provide end-user technical support and training, Help Desk task management, and IT customer service.

FUJIFILM Irvine Scientific, Inc. is a global leader in the innovation and manufacture of cell culture solutions for Life Science and Medical markets, providing products and services that assist customers in advancing healthcare initiatives. Working across discovery research, cell and gene therapy, reproductive medicine and cytogenetics, as well as the large-scale production of biotherapeutics and vaccines, the Company is trusted by researchers, manufacturers, and clinicians worldwide. For over 50 years, FUJIFILM Irvine Scientific’s Mission has been to empower all who bring medicines and treatments to life with unmatched quality and responsiveness in its products and custom solutions, providing customers with the vital resources needed to enrich human lives through innovative, accessible therapies. The Company’s facilities adhere to both ISO and FDA regulations, with manufacturing facilities that follow cGMP guidelines in the USA, Japan, and the Netherlands, and a media optimization center in China. All sites prioritize strategies that adhere to the FUJIFILM Sustainability Value Plan 2030 for sustainable growth. FUJIFILM Irvine Scientific, Inc. is a subsidiary of FUJIFILM Holdings America Corporation reporting to FUJIFILM Holdings Corporation. 

Responsibilities 

• IT Help Desk Support
  • Provide PC and laptop hardware support, including installations, relocations, and upgrades.
  • Provide necessary desktop application support and deployment.
  • Responsible for creating and maintaining user login, group access and security records.
  • Provide necessary user training on network and desktop applications.
  • Provide additional technical support services, such as teleconference and videoconference meetings; desktop phone support; conference room projectors and audio-visual support; network cabling and connectivity; etc.
• IT Asset Inventory
  • Maintain inventory and configuration documentation on Company computers.
  • Maintain software inventory and licensing records for Company computers.
• General
  • Submitting information for budgets; monitoring expenses.
  • Protects organization's value by keeping information confidential. Practices and promotes ethical computing.
  • Provide secondary support and assistance to other IT staff members.
  • Create and maintain documentation and desktop instructions for all routinely performed tasks.
  • May participate in rotation of 24/7 support for critical IT issues
• Systems Administration
  • Basic account management associated with access and permissions, such as Active Directory, email account access, etc.
  • May monitor network and system resources to ensure availability and optimal performance.
  • May support routine network backups and routine systems and networking tasks, or other special tasks as assigned.
  • Will escalate problems as required to system engineers, ERP/database administrators, and/or to IT management as required.

Required Skills/Education 

• BS/BA in Computer Science or equivalent experience.
• Minimum 2 years in an information technology service role, with direct experience supporting end-user computer hardware and software in a networked corporate environment.
• Technical background with Windows Administration, Ethernet / Fiber and wireless technology, TCP/IP and related networking technology, networked systems and printer setups, maintenance and troubleshooting of personal computer hardware, software, and operating systems.
• Major desktop applications, Windows operating environments, and networking technologies; additional knowledge of equipment and technologies listed throughout this job description is required.
• Windows Systems Administration.
• Desirable Skills / Certifications:
  • MCSE or equivalent, Active Directory
  • Microsoft Exchange
  • ITIL IT Service Management
  • Cisco Certification
  • SQL Administration
• Ability to speak and read English fluently.
• Good oral and written communication skills.

Salary and Benefits:

• For California, the base hourly range for this position is $24.20 - $31.32. Compensation for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience, location, etc.).
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

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Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (fisihr@fujifilm.com).