• Customer Specialist

    Job Locations US-IL-Hanover Park
    Posted Date 1 week ago(11/8/2018 11:31 AM)
    Requisition ID
    Customer Service/Support
    Company (Portal Searching)
    FUJIFILM North America - Graphic Systems Division
  • Overview

    The Graphic Systems Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver solutions for workflow, consultative services, remote monitoring, color standardization and G7 implementation, pressroom products, CTP, proofing, digital printing, wide format and more. FUJIFILM also manufactures and distributes Sericol inks and is a leader in the development of UV inks for the screen printing, narrow web, and large format digital printing industries.


    The Customer Specialist will report to the Customer Service Manager and be responsible for ensuring effective sales order management through order/credit processing, product inquiries, consumables sales quotations, resolving customer issues and overall order fulfillment through phone, email or fax.  This position will navigate and communicate through multiple business systems and departments and serve as a single point of contact for Fujifilm Sales Managers and customers.

    External US


    • Builds and maintains effective relationships with customers
    • Maintains integrity of systems and sales order management, including pricing, contact information, product set ups, and web-order information
    • Resolves customer issues via phone, email, or chat relating to back-orders, delivery information, and other order fulfillment duties, such as processing customer consignments
    • Manages back-orders, and gathers and communicates delivery information and other issues that directly impact customer order fulfillment
    • Assesses customer needs and makes product or order enhancement recommendations, utilizing value-add techniques
    • Maintains customer information, customer preferences, and communicates opportunities and potential sales leads to the appropriate sales teams within Salesforce.com
    • Under direction of the Fujifilm Sales Managers, produces timely consumable quotes based on customer pricing targets and historical data, and distributes other sales data to educate customers about features and benefits of products
    • Performs proactive engagement within assigned customer base in effort to assess needs and conduct follow-up activities
    • Remain current on printing industry trends through methods agreed upon by manager
    • Other related duties as assigned by manager


    • High School diploma, GED, or equivalent work experience
    • 3 or more years of customer service experience
    • Ability to work within a team structure
    • Strong organizational skills
    • Ability to learn and retain product information as it relates to the printing industry
    • Necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service


    • Knowledge of CRM and SAP preferred
    • Knowledge of Salesforce.com preferred

    CORE Competencies:

    • Quality of work
    • Quantity of work
    • Time Management
    • Job Knowledge
    • Teamwork
    • Initiative/Accountability
    • Interpersonal Skills/Communication
    • Customer Focus

    FUJIFILM is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.


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