The Manager, MI Business Operations is a member of the FUJIFILM Healthcare Americas Corporation (HCUS) Medical Informatics (MI) team with overall responsibilities to ensure, create, and maintain efficient and effective processes within Fujifilm MI. This role manages the planning and execution of efforts to maximize MI portfolio revenue in his/her MI areas of responsibility. Collaborates with internal teams to develop and implement policies & procedures that ensure MI product offerings, intellectual property and revenue streams are adequately protected. Works cross-functionally to resolve any product disputes and product issues. Identifies customers and/or vendors who may be out of compliance with their respective agreements and develops action plans to re-institute and/or maintain compliance, in the interests of recovering lost/potentially lost revenue. This position reports to the Director, MI Business Operations and also manages, trains, and provides support to other team members.

FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases. Fujifilm’s innovative portfolio includes solutions spanning diagnostic imaging, enterprise imaging, endoscopic imaging, surgical imaging, and in-vitro diagnostics. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com.

For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030, click here.

Duties and Responsibilities:

• Manage and monitor daily performances of the MI team / MI Revenue to exceed all stakeholder expectations and competitive standards.
• Maintains MI product knowledge and stays current with product trends, features and enhancements.
• Responsible for the business optimization, process improvements
• Responsible for cost reduction/management.
• Responsible for revenue maximization.
• Lead and provide guidance to the MI teams with internal and externalcustomer and/or vendor problem resolution.
• Hire staff and evaluate staff using qualitative and quantitative measures.
• Mentor, motivate, and guide staff.
• Conduct staff and status/informational meetings.
• Plan, execute, and communicate MI product and business processes with all stakeholders, including but not limited to Training team, Salesforce, Administration, IT Holdings, QA/RA, Marketing, Sales, Service and Support.
• Act as liaison among the different units of Fujifilm so they may understand and follow the processes to provide our internal and external customers with “Best in Class" service.
• Document and improve processes and procedures to gain efficiency in workflows for our internal and external customers and vendors.
• Identify and contribute to process improvement projects required to optimize business operations.
• Collaborate with cross-functional work teams during process improvement initiatives.
• Provide input to MI department budgets.
• Provide monthly performance reports to MI Director.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

• Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. 

Qualifications: 

• Minimum of Associate’s Degree; preferred Bachelor’s Degree in related field; plus at least five (5) years’ work experience in a fast paced customer service/support environment, with at least three (3) years in a management capacity.
• This individual must be dedicated, skilled, and experienced in customer service at a management level.
• Leader with excellent relationship building, mediation, and skilled in conflict resolution.
• Comfortable interacting with colleagues and with various levels of leadership within Fujifilm and Customer organizations.
• Highly proficient, organize, focused and results-oriented; able to identify goals and priorities and resolve issues in initial stages.
• Possess experience in process and continuous improvement.
• Demonstrated ability to work independently and in a team environment, self- starter who can motivate others.
• Possess exceptional written and verbal communication and interpersonal skills.
• Proven abilities in deductive reasoning, analytical and problem-solving skills; along with and strong attention to detail.
• Proficient computer skills using applications, including but not limited to, Word, Excel, PowerPoint, and Visio.
• Business Systems experiences (e.g., ETQ, SAP, CPQ, Salesforce), is preferred.
• Aptitude to learn new software applications.
• Ability to read, analyzes, and interprets essential business management related documents.
• Ability to create, evaluate and analyze business reports.
• Ability to present and speak effectively and professionally to all internal and external customers and vendors.

Physical Requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

 Travel: 

• Occasional (up to 25%) travel may be required based on business need.

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).