We are hiring a Service Dispatch Manager to be based in our Edison, NJ location. The Service Dispatch Manager is responsible for monitoring service activity and assigning service events to field service resources.  The Service Dispatch Manager will lead a team of 10 service dispatchers and ensure that field service resources are utilized in an efficient and cost-effective manner.

FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Holdings America Corporation, consists of six operating divisions. The Imaging Division provides consumer and commercial photographic products and services, including silver halide consumables; inkjet consumables; digital printing equipment, along with service and support; personalized photo products fulfillment; film; one-time-use cameras; and the popular INSTAX® line of instant cameras, smartphone printers, instant film, and accessories. The Electronic Imaging Division markets its GFX System and X Series lines of mirrorless digital cameras, lenses, and accessories to provide a variety of content creation solutions for both still and moving imagery. The Optical Devices Division provides optical lenses for the broadcast, cinematography, closed circuit television, videography, and industrial markets, and also markets binoculars and other optical imaging solutions. The Graphic Communication Division utilizes its extensive industry knowledge to develop fully supported traditional and digital print solutions for industries including commercial print, wide format, and packaging with its comprehensive line of digital inkjet presses, production toner printers, and software. The Industrial Products Division delivers new products derived from Fujifilm technologies including data storage tape products, including OEM and FUJIFILM Ultrium LTO cartridges, desalination solutions, microfilters and gas separation membranes. The Non-Destructive Testing Division delivers radiography solutions to ensure high accuracy inspection of transportation infrastructure, and assets within aerospace, and oil and gas industries.

Responsibilities

• Provide leadership and guidance to the dispatch team.
• Manage the dispatch team schedule and ensure adequate coverage for all support hours.
• Monitor and report dispatch department performance statistics.
• Provide oversight for field service scheduling and field service resource assignments.
• Ensure that all dispatchers receive adequate training.
• Maintain optimum use of the CRM system, including timely service incident updates.
• Mediate problems and disputes between dispatch/field service resources and customers as needed
• Establish and implement dispatch and service incident update processes and ensure compliance by dispatchers and service resources.
• Perform other duties as assigned by management.

 Required Skills/Education

• 5+ years of experience of operational support in the service repair industry.
• Knowledge of field service dispatch software
• Working knowledge of Astea Service Alliance preferred
• Ability to manage and direct the dispatch team
• Strong organizational and problem solving skills
• Ability to handle multiple tasks simultaneously
• Ability to work well under pressure and make quick decisions
• Attention to detail and the ability to prioritize tasks

 Desired Skills

• Bachelor’s degree in a Business related field, or equivalent experience
• Excellent customer service skills.
• Excellent communication skills (both verbal and written).
• Working knowledge of Microsoft Office applications including Outlook, Word, Excel, and Powerpoint

Salary and Benefits: (Include for roles that are/can be based in NY and CO)

• $82,000 depending on experience
• Bonus Eligible
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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