• Technical Support Administrator (6 Month Contract)

    Job Locations US-WA-Bothell
    Posted Date 3 weeks ago(12/27/2018 7:05 PM)
    Requisition ID
    Technical Services
    Company (Portal Searching)
    FUJIFILM SonoSite
  • Overview

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    Technical Support Administrator (Temporary, 6 Months) - Bothell, WA


    FUJIFILM, SonoSite, Inc . We are an innovative and high performance culture with tremendous opportunities.  People who work here are given the unique opportunity to contribute to the advancement of healthcare throughout the world.  Headquartered in Bothell, WA USA, FUJIFILM SonoSite is represented by a global distribution network in over 100 countries.  Since its inception, FUJIFILM SonoSite’s lightweight, robust products have created and led the point-of-care ultrasound market. From sophisticated urban hospital emergency rooms to clinics in austere, remote villages, FUJIFILM SonoSite systems are used by over 21 medical specialties and provide clinicians around the world with a cost-effective tool for improving patient safety and workflow efficiency. FUJIFILM SonoSite holds a number of prestigious design awards and has in excess of 145 patents.


    External US

    Job Summary:


    Our team is looking for a teammate who will support the Service and Technical Support departments. The Technical Support Administrator will answer incoming customer calls and route them to the appreciate Technical Support Representative (TSR), create sales orders for the return of customer product, process purchase orders for parts requested by customers, authorize credit cards for parts and repairs, provide pricing and availability on basic parts, maintain inventory of loaner equipment and verify information in the company’s ERP system (Oracle) to ensure accurate reporting of failure data. The administrator will also help with providing return labels, order management, run reports, expedite orders, shipping and receiving of products. All of the listed positions will cross cover as needed.


    Essential Job Functions:


    • Answer and transfer incoming customer calls to appropriate technical support rep
    • Creates sales order to return customer products
    • Verifies service record information in Oracle for accuracy
    • Provides pricing and availability on parts to customers
    • Creates Service Requests for parts
    • Process Purchase Orders
    • Review and authorize Credit Card information for repairs and parts orders
    • Perform Credit Rebills as needed
    • Return batteries and accessories returned by customers in error
    • Review change of ownerships requested by customers
    • Issues License Keys to customers for system upgrades preformed
    • Work with Territory Managers and Customer Care Representatives providing Field Service Reports (FSR)
    • Monitors and manages the Shared email folder
    • Assists with interdepartmental projects as needed
    • Cover vacations and time off for other positions within the team


    Knowledge and Experience:


    • High School diploma or GED. 
    • 2-4 years’ experience in customer service role.
    • Experience with Oracle database system.
    • Excellent customer service, speaking and writing skills
    • Proficient with Microsoft Office software, specifically Word, Excel, and Access.
    • Proficient with Oracle database system.


    Skills and Abilities:


    • Able to lift a minimum of 25lbs with or without accommodation
    • Ability to work in a team or individual environment
    • Must be highly motivated with exceptional organization skills and the ability to prioritize and mange tasks independently.
    • Demonstrates the ability to multitask in a fast paced environment using multiple programs while maintaining accuracy
    • Demonstrates the ability to be self-motivated and the desire to succeed



    FUJIFILM SonoSite, Incoffers a fantastic compensation package, including benefits, and a 401k program.  Visit us today to learn more about our exciting technologies and how you can make a difference.  To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at   www.SonoSite.com/careers.

    FUJIFILM SonoSite, Inc.   is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. 

    In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 425-951-1200, or via e-mail at ffss-hr@fujifilm.com .   Additionally, the affirmative program/plan is available for review upon formal request by employees and applicants for employment in the Human Resources office during regular office hours.


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