FUJIFILM

  • Contract Analyst

    Job Locations US-MA-Lexington
    Posted Date 2 weeks ago(12/3/2018 1:34 PM)
    Requisition ID
    2018-3180
    Category
    Operations
    Company (Portal Searching)
    FUJIFILM Medical Systems
  • Overview

    The primary focus of the Medical Informatics License Compliance Analyst, MI LCA is to establish themselves as a Fujifilm Medical Systems USA Inc. (FMSU) resource for the existing Synapse customer base through building strong customer relationships which focus on customer intimacy and a positive customer experience. The MI, LCA is responsible for data research, analysis and distribution, as well as contract review for MI accounts, as they relate to License Compliance. Additionally, all Usage Billing calculations and processing will be performed by the MI LCA. 

    The MI, LCA is an internal customer support resource that will drive MI License Compliance across all products (PACS, RIS, CV, and VNA) through synchronized activities with the MI sales team and the MI Service Management team, resulting in sales growth related to license usage within the Synapse installed base. The MI, LCA will support and enable the MI Sales team as well as the Zone Service Management team to maintain focus on selling both Synapse products and service and Synapse Service Agreements while delivering an optimal customer experience.   The MI LCA may be required to interact with external customers, periodically, to provide guidelines and share License Compliance process, procedures and reporting.

    ** #CB

    External US

    Duties and responsibilities

     

    License Compliance

    • Researches AS400, SAP, paper files, electronic files, as well as personal recollections of employees related to the Sales and Service history of the installed customer base to ensure License Compliance Page information accurately reflects customer’s purchases and decision made relative to licensed levels.
    • Periodically caused to have audits run on existing customer usage of products with licenses based on customer volume.
    • In collaboration with Contract Management, the Sales Team, and Service Management validates audit findings and ensures that issuance of License Compliance Letters will not create customer satisfaction issues or be in conflict with current Sales and Service sales opportunities. 
    • Issues License Compliance Letters to all existing customers on a regular (annual) basis.
    • Generates Salesforce.com opportunities for customers whose audit results show the need for a True-up.
    • Generates quotations on behalf of sales, on an as needed basis for MI License Compliance transactions.
    • Makes and receives phone calls with the intent of strengthening our relationship with the existing Synapse customer base.
    • Monitors the existing Synapse customer base satisfaction and quickly escalates concerns to Management who in turn may bring the MI Sales team and/or Zone Service Management into the resolution.
    • Continuously accurately updates Salesforce.com with Customer Profile information, Sales Opportunities, and License Compliance Page information for our existing Synapse customers.
    • Communicates effectively within and between various cross-functional departments of the organization to ensure maximum collaboration between Product Marketing, Sales Team, Service and Business Operations by disseminating as needed  information, related to compliance audits, sales opportunities and customer information.
    • Accurately collects tracks and maintains data, records and reports obtained through the customer contact and other position activities within established SF.C, CPQ, and other desktop tools as needed.
    • Makes effective use of the Company’s CRM and other tools such as CPQ, as directed by management.
    • Works within company policies and procedures, including regulatory obligations.
    • Attends meetings and conferences via a travel schedule that is consistent with the requirements of the position.
    • Performs special projects, tasks and studies, as needed.

     

    Fee Per Study Management:

    • Analysis and maintenance of Study Volume and Usage Summary Reports. 
    • Analysis and interpretation of Per Use/FPS contracts/leases.
    • Calculation and reporting of Overages billing per customer’s lease/contract.
    • Distribution of invoices to customers and Usage/Overage summaries to Leasing companies.
    • Creates and distributes monthly reports for Finance Journal Entries, Service Revenue Report and MI Overages Revenue Report.
    • Manages monthly FPS SVR request and provides to TAC team.
    • Manages and Analyzes deferrals for revenue forecast.
    • Maintains and builds internal and external client relationships.
    • Identifies FPS lease/contracts coming to term and works closely with Sales and Service teams providing information to assist with transition off current lease.
    • Works with Leasing companies to obtain FPS lease information as needed and/or requested by Sales and Service.

     

     

    Key Performance Indicators

    • Achieves quarterly goals and objectives as assigned by management.
    • Supports a culture of superior customer experience within organization.
    • Complies with business processes, as defined by FMSU.
    • Contributes to a collaborative team environment.
    • Ensures ongoing and transparent communication both internally and externally.
    • Aligns behavior with corporate strategy, along with vision, mission and values.

     

    Additional Responsibilities

    • Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
    • Performs special projects, tasks and studies as may be requested by management.
    • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

     

     

    Qualifications

     

    • BA/BS or equivalent, with a minimum of 2 years of related experience, preferably customer support/service and relevant to medical IT.
    • Minimum 3-5 years of demonstrated experience with data research and reporting or general administration.
    • Diagnostic Imaging industry and or Healthcare IT market knowledge.
    • Telemarketing, Customer Service and/or Inside Sales experience.
    • Advanced written and verbal communication skills.
    • .
    • Proven track record of customer support and/or sales achievement
    • Ability to analyze and resolve challenges independently.
    • Ability to organize and manage multiple priorities with proven track record of success.
    • Effective time management skills.
    • Strong customer orientation.
    • Highly organize with demonstrated ability to prioritize work, multi-task and rigorously follow up on pending issues to completion.
    • Demonstrated ability to work independently but take direction as needed.
    • Advanced problem-solving skills and work in a demanding, fast-paced environment.
    • Demonstrated ability to work in teams and collaborate.
    • Ability to anticipate the need for proactive communication and planning at all levels.
    • Superior interpersonal skills and telephone presence.
    • Proficient in Microsoft Office (including PowerPoint, Excel, and Word), Gmail, and business applications including SAP, SalesForce.com (or another Customer Relationship Management tool)

     

    Physical requirements

     

    The position requires the ability to perform the following physical demands and/or have the listed capabilities.

     

    • The ability to sit up 75-100% of applicable work time.
    • The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
    • The ability to stand, talk, and hear for 75% of applicable work time.
    • The ability to lift and carry up to ten pounds up to 20% of applicable work time.
    • Close Vision: The ability to see clearly at twenty inches or less.

     

    TRAVEL:

    Occasional (up to 25%) travel may be required based on business need.

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