Director, Service & Technical Support - Bothell, WA
FUJIFILM, SonoSite, Inc . We are an innovative and high performance culture with tremendous opportunities. People who work here are given the unique opportunity to contribute to the advancement of healthcare throughout the world. Headquartered in Bothell, WA USA, FUJIFILM SonoSite is represented by a global distribution network in over 100 countries. Since its inception, FUJIFILM SonoSite’s lightweight, robust products have created and led the point-of-care ultrasound market. From sophisticated urban hospital emergency rooms to clinics in austere, remote villages, FUJIFILM SonoSite systems are used by over 21 medical specialties and provide clinicians around the world with a cost-effective tool for improving patient safety and workflow efficiency. FUJIFILM SonoSite holds a number of prestigious design awards and has in excess of 145 patents.
The Director of Service and Technical Support is a critical leadership position within the corporate organization responsible for developing and maintaining a world class aftermarket business unit with P&L responsibility.
The ideal candidate will have strong business acumen that promotes strong alignment between service and sales that drive up total revenue. In addition, the position is accountable for improvements in operational efficiency, governance and customer satisfaction globally.
Success requires strong analytical, reasoning, and decision making to drive the organization in alignment with financial goals and provide judicious solutions to remedy customer satisfaction issues.
This position must have broad cross functional understanding of all business functions including sales and R&D and deep understanding of service support business processes.
Development and alignment of resources is imperative and requires excellent judgement and coaching skills to excel.
This position will provide strategic direction in the advancement of our service support infrastructure that produces capable and scalable processes.
The Director of Service Operations and Technical Support reports directly to the VP of Operations.
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FUJIFILM SonoSite, Inc. offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at www.SonoSite.com/careers.
FUJIFILM SonoSite, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.
In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 425-951-1200, or via e-mail at firstname.lastname@example.org . Additionally, the affirmative program/plan is available for review upon formal request by employees and applicants for employment in the Human Resources office during regular office hours.