Key responsibilities for this role include:
- Collaborate with the cross-functional teams on customer issue management, customer product specification management, and customer specification negotiation in coordination with Product Management and customer change management.
- Develop expertise on customer requirements and factory manufacturing processes to enable streamlined customer support and satisfaction.
- Support customer requests collaborating with other engineering teams to better understand and respond to requests. This will require engagement ranging from collecting and organizing. informational responses to working on or collaborating with internal engineers on continuous improvement projects.
- Coordinate customer issue escalation support with structured problem solving (8D, 5Why, FMEA, etc.) to help identify root causes and develop and execute or coordinate CAPA.
- Work with customer facing teams to support customer audits by helping with preparation and facilitation.
- Provide support for various customer related documentation expectations such as process documents, item tracking, performance reporting.
- Strong knowledge of QMS tools and NCMR processes.
- Be part of a cross-functional team that is designed to improve success of FUJIFILM Electronic Materials with our customers. Maximize customer satisfaction by resolving quality issues with urgency and transparency, clarifying quality expectations, and driving ongoing improvements that deliver value and build trust and confidence.
REQUIREMENTS
- Minimum of a Bachelor’s degree in Chemical Engineering, Chemistry, or Material Science Engineering and 10 to 15 years of experience in chemical or equivalent manufacturing required.
- Nine plus years of experience will be considered with a Master’s degree.
- Specialization in Quality Systems and Statistics is a plus.
- Must have experience working directly with external parties at various levels on Quality Management.
- Experience in semiconductor, microelectronics, automotive, or high-tech industry a plus.
- Broad knowledge of theory and principles of statistics and statistical process control.
- Broad knowledge of quality management systems, ISO compliance, audits.
- Understanding of chemical and material metrology lab and measurement systems.
- Must have the ability to communicate effectively (verbal/written/presentations) at all levels.
- A good working knowledge of statistics and applicable quality methodologies is required (e.g., Six Sigma, SPC, FMEA, 8D, root cause analysis, etc.)
- Must have excellent computer skills (PowerPoint, Excel and statistical software tools)
- Working knowledge of JMP statistical software is especially desirable; SAP knowledge helpful
- Visits to other manufacturing sites and customer sites per business requirement
- Strong influencing and negotiation skills are required & ability to develop and foster strong business relationships.
- Strong interpersonal and teamwork skills and must possess a sense of urgency in satisfying internal and external customer needs.
MENTAL & EMOTIONAL REQUIREMENTS
- Resilience - Adapting well in the face of workplace stressors, the ability to work effectively and efficiently in high stress and conflict situations, the ability to remain poised under all circumstances, the ability to maintain regular attendance and be punctual.
- Communication - The ability to successfully and professionally express and exchange ideas and meanings with all levels of employees in the organization, the ability to interact appropriately with a variety of individuals including customers/clients, the ability to work as an integral part of a team, ability to interact effectively with people in a positive manner that engenders confidence and trust.
- Reasoning and decision-making - The ability to understand, remember and follow verbal and written instructions, the ability to reason logically and make sound decisions.
- Comprehension - The ability to complete tasks without direct supervision, the ability to simultaneously address multiple complete problems.
- Organizational skills - Ability to multitask without loss of efficiency or accuracy, the ability to work and sustain attention with distractions and interruptions, the ability to perform in situations requiring speed, deadlines or productivity quotas.
PAY RANGE: The pay range for this role is estimated at $135,000/yr. - $145,000/yr. with actual wage based on candidate’s qualifications and experience.
FUJIFILM Electronics Materials, U.S.A., Inc., is part of the Fujifilm family – a company that has been evolving and transforming for more than 85 years. Fujifilm is focused on four strategic business areas: Advanced Materials, including electronic materials for semiconductor manufacturing; Imaging; Healthcare; and products and services to support Business Innovation. As a global company, Fujifilm has revenues of $21 billion, with 310 group companies and 73,275 employees worldwide.
FUJIFILM Electronic Materials, U.S.A., Inc. is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.
To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.