The Order Processing Admin (internally known as Business Operations Administrator - US) provides administrative support related to sales and service processes (order processing, change orders, return authorizations, Sales Force/Sales Force Service) including revenue processes (shipment, deliveries) and support on monitoring the order completion and inventory as directed.

FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases. Fujifilm’s innovative portfolio includes solutions spanning diagnostic imaging, enterprise imaging, endoscopic imaging, surgical imaging, and in-vitro diagnostics. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com.

For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030, click here.

Duties and responsibilities                                                                                                                                 

•  Responsibilities include conducting, communicating, and documenting the following:
  • Order Acceptance and Booking: receive and review signed quotes submitted by the Account Executive and submit for Company Management signature and approval; once approved, promote/book orders in Salesforce and SAP.
  • Order Processing: Initiate product configuration; Confirm financing, taxable status, bill to/ship to addresses and contact information; Coordinate order release based on information provided by Sales, Service and Operations.
  • SAP Account Maintenance – work with the Data team to consolidate duplicate accounts, update customer information, taxable status.
  • Communicate and work with other departments and external suppliers as needed to facilitate the processes for sales and service orders in timely fashion.
  • Works with other departments to move and escalate issues and find resolutions in business operation processes.
  • Assist customers with basic requests such as copies of agreements.
  • Takes on special projects, additional tasks and responsibilities as needed, which includes covering for team members’ absence.
  • Establishes and maintains collaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting, finance and other related divisions to support successful ultrasound business.
  • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
  • Performs other duties as directed.

Qualifications                                                                                                                                 

• Bachelor’s degree or equivalent business
• Two (2) to three (3) years of administrative or sales support work experience, ideally in a Site Planning, Construction, or Project Management environment; preferred.
• Must be detail oriented with strong organizational skills.
• Proficient with Microsoft Outlook, Excel, and Word. 
• Experience with SAP and Salesforce, or other CRM software, preferred. 
• Requires excellent written and verbal communication skills.
• Strong ability to communicate with individuals from diverse backgrounds.
• Strong ability to resolve a conflict or issue quickly and and completely.
• Strong ability to manage and execute multiple projects at the same time. 
• Strong ability to work with staff to encourage maximum teamwork and customer service. 

 Physical requirements     

The physcial demands described here are representative of thse that must be met by an employee to successfully perform the essential functions of this job: 

• Usual office working conditions. 
• Frequently required to sit, talk, or hear.
• Frequently use fingers to type and do other fine motor tasks. 
• Occasionally required to stand; walk, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
• Occasionally lift and/or move up to 20 pounds. 
• Specific vision abilities required by this job include close vision, distance vision and depth perception. 

Additional Needs/Requirements                                                                                                                                 

• Ability to travel anywhere in the U.S. 
• Valid driver’s license with a safe driving record.

Travel                                                                                                                                 

Occasional (up to 10%) travel may be required based on business need. 

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).