Product Manager, Synapse Enterprise Imaging

Job Locations US
Posted Date 2 weeks ago(7/1/2024 12:11 PM)
Requisition ID
Company (Portal Searching)
FUJIFILM Healthcare America Corporation


FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

Job Purpose: This position is intended to define product requirements for multiple Enterprise Imaging Products to meet market and customer needs, manage the product lifecycles & new release launches with a cross-functional team, and proactively communicate plans/activities throughout the organization. The scope of this position spans the Synapse Enterprise Imaging family of products which includes Synapse VNA, Connext Mobile, Connext Web and Synapse Mobility.

FUJIFILM is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.

External US

Duties and Responsibilities:

  • Product Management – Effectively manage technically complex product lines to achieve defined business objectives. Write product requirements for upcoming releases of the product. Work closely with engineering during the planning and development of software releases. Manage the near term and long-term product roadmap.
  • Product Suite Integration – Ensure product interoperability, integration, and standardized technologies, as applicable, across the Synapse product lines. This will entail cross-product collaboration with the various Synapse product and development groups to ensure consistent integration, standardized technical and serviceability, and documentation resources are available.
  • Product Launch – Responsible for managing global product launches of new software releases. Specific responsibilities include coordinating a cross-functional team to develop and deliver handoff materials, assisting in the development of marketing materials.
  • Support Product Escalations - Ensure escalated product issues and product enhancement requests are being appropriately tracked followed up on and or escalated to business leadership and support / development. Ensure feedback on the escalation or enhancement is available to the reporting parties for communication to the customer.
  • Gathering Market Insight/Intel – Embrace continuous feedback and product input from our sales force, both direct and our channel partners. Work with customers and potential customers to gather feedback on how to improve and extend our offerings and solve customer problems. Perform competitive intelligence to ensure our products keep pace and stay ahead of the competition.
  • Sales Support – Review and update RFP responses. Perform product presentations and demonstrations with customers at various levels up to the C-suite as needed. Provide product specialist support to sales as needed. Deliver sales training on new product releases and offerings. Manage sales parts to ensure quotes can be accurately generated by the sales team.
  • Trade Show – Collaborate with marketing managers on trade show plans and messaging and work with a cross-functional team to ensure product configuration and readiness. Attend trade shows as booth staff to engage with customers and prospects and provide product overviews and demonstrations during shows.
  • Marketing Communications – Collaborate with product marketing on promotional plans, marketing collateral and other product-based communications that differentiates our products in the market. Author blogs on industry topics.


  • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.



  • Minimum of 5 years professional industry experience within the Medical Imaging market.
  • Previous software product management experience preferred.
  • Previous VNA and/or PACS experience preferred.
  • Functional knowledge of DICOM and IHE preferred.

Educational Requirements:

  • Bachelors Degree.

Special Skills or Other Job Requirements:

  • A personality that thrives on excellence, innovation, critical thinking, and creativity in a fast-paced environment.
  • Must be able to effectively manage and participate on cross-functional teams and execute the tactical plans.
  • Ability to understand and communicate complex technical/clinical/regulatory data, and persuasively communicate at all levels of the organization.
  • Demonstrated ability to collaborate with and influence others and resolve conflict.
  • Strong organizational and project management skills.
  • Demonstrated ability to drive and deliver results.

Physical Requirements:


The position requires the ability to perform the following physical demands and/or have the listed capabilities:

  • The ability to sit up 75-100% of applicable work time.
  • The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
  • The ability to stand, talk, and hear for 75% of applicable work time.
  • The ability to lift and carry up to ten pounds up to 20% of applicable work time.
  • Close Vision: The ability to see clearly at twenty inches or less.


  • Ability to travel to customer and prospect sites, sales meetings, FUJIFILM offices, as well as trade shows (up to 33%).


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