Senior Upgrade Engineer

Job Locations US
Posted Date 2 weeks ago(2/14/2024 8:43 AM)
Requisition ID
Customer Service/Support
Company (Portal Searching)
FUJIFILM Healthcare America Corporation


FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

Job Purpose: The Senior Upgrade Engineer is responsible for performing upgrades for Fujifilm Healthcare Americas Corporation (HCUS) Medical Informatics (MI) products to all eligible sites. In addition will maintain necessary documents and process information regarding upgrades. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors, which may include customer impact, HCUS business priorities, and regulatory requirements. Normally receives little instruction on day-to-day work and general instructions on new assignments. Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. To meet the needs of our customers, working outside of normal business hours and holidays is required.

FUJIFILM is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.

External US

Duties and Responsibilities:

  • Perform remote and onsite assessments of customer’s systems.
  • Understand technical solutions for HCUS MI products - Radiology PACS, Cardiology PACS, Mobility, EIS, and Synapse 3D.
    • Maintain current knowledge of interoperability of HCUS MI and 3rd party integrated products.
  •  Employ expert level knowledge of all infrastructure areas that pertain to HCUS MI products.
    • Windows Server OS (2012/2016/2019/2022).
    • Server hardware components.
    • VCP level understanding of vSphere product suite - ESXi, HA/DRS concepts, SRM design.
    •  Oracle Dataguard / RAC.
    • Storage Infrastructure - SAN/NAS.
    • Disaster Recovery and Business Continuance concepts, the difference between the two, and Fuji's best practice guidelines. Help develop and maintain upgrade documentation for the overall process and versions.
  • Continue improving upgrade processes with other departments.
  • Determine and execute upgrade and migration methodologies, high-level project scopes, and for existing customer infrastructure changes (data migrations, hardware refreshes).
  • Customer relations: Superior communication and interpersonal skills, excellent phone manner.
  • Test new versions and functionalities of the company’s products with upgrade process.
  • Deliver timely and accurate technical documentation to MI Upgrade teams.
  • Provide technical support to customer base via telephone and on-site visits when necessary.
  • Ensure proposed MI solutions align with overall goals and direction of the HCUS MI business.
  • Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions.
  • Assists in developing troubleshooting guides, bulletins, software files and similar resource on existing products.
  • Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry / technology advances throug continuous education.
  • Short notice and / or overnight travel, as required, to work on customer systems.
  • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
  • All other functions and or responsibilities that may be assigned by management.



  • Associate degree in computer science or related field, or equivalent work experience.
  • Minimum of 4 years of related professional experience or comparable education and work experience.
  • Advanced working knowledge of current network technologies.
  • Ability to achieve results and meet goals in a fast-paced, team environment.
  • Superior communication, organizational, and interpersonal skills, along with excellent phone manner.
  • Ability to make independent decisions based on interpretation of technology data and product knowledge.
  • Knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022), Linux Red Hat, Networking, TCP/IP and FTP protocols, SQL Server, and Oracle.
  • VMWare Certification (Preferred).
  • Familiarity with clinical data transfer protocols and interfaces (DICOM, HL7, XML, etc.).
  • Thorough knowledge of at least two products (PACS, EIS, Mobility, Synapse 3D, Synapse CV and related services including workflow).
  • Excellent analytical troubleshooting and configuration skills.
  • Demonstrated ability handling internal IT concerns.
  • Self-directed with excellent project management skills.
  • Strong interpersonal, team building and leadership skills.
  • Inquisitive and creative with good decision-making skills.
  • Resourceful and thorough with a strong sense of urgency.

In addition to the above, employees are expected to:

  • Promote teamwork and cooperative effort.
  • Help train and give guidance to other Upgrade Engineers by shadowing projects and demonstrating upgrades to the latest version.
  • Provide customers with the highest quality products and services.
  • Understand and apply appropriate quality management.


Physical requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

  • The ability to sit up 75-100% of applicable work time.
  • The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
  • The ability to stand, talk, and hear for 75% of applicable work time.
  • The ability to lift and carry up to ten pounds up to 20% of applicable work time.

This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day, up to 4 hours at a time. The employee must frequently lift and/or move items that weigh up to 50 pounds. The employee must be able to reach above their head to work on equipment that is on a desk, on the floor, or mounted to the ceiling, must also be comfortable on ladders. Ability to use hands to type and have the manual dexterity to manipulate hand tools such as screwdrivers, pliers, wrenches, etc.



  • Occasional (up to 25%) travel may be required based on business needs


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