Marketing Support Specialist

Job Locations US-CA-Santa Ana
Posted Date 2 months ago(7/19/2021 5:38 PM)
Requisition ID
Company (Portal Searching)
FUJIFILM Irvine Scientific


FUJIFILM Irvine Scientific, Inc., is a worldwide leader in the innovation and manufacture of cell culture media, reagents, and medical devices for researchers and clinicians. The company provides unrivaled service and quality to scientists working in biopharmaceuticals, cell therapy, and regenerative medicine, assisted reproductive technology and cytogenetics, and industrial cell culture for the large-scale production of biotherapeutics and vaccines. FUJIFILM Irvine Scientific adheres to both ISO and FDA regulations and operates dual cGMP manufacturing facilities in California, USA, and Tokyo, Japan. The company’s consultative philosophy combined with expertise in cell culture and compliance provides customers with unique capabilities and support. For over 50 years, FUJIFILM Irvine Scientific has remained uniquely flexible and focused on media while becoming a strategic global leader in media products and services.  FUJIFILM Irvine Scientific, Inc. is a subsidiary of FUJIFILM Holdings America Corporation reporting to FUJIFILM Holdings Corporation.


We are hiring a Marketing Support Specialist – Assisted Reproductive Technology (ART). The Marketing Support Specialist will provide support in all functions in the marketing of ART products. The person in this role will work as an interface between marketing and necessary internal departments to support the Product Line Manager in achieving objectives.



External US


  • Marketing support for ART product line
  • Handle customer inquiries and follow-up regarding product information, orders, samples etc.
  • Maintain customer relations through direct mail, email and phone contact
  • Create and maintain Excel files for new customers and new products
  • Organize and maintain competitor information
  • Process customer complaints
  • Prepare and route any regulatory paperwork that is required (DCRs etc.)
  • Assist in maintaining website
  • Assist with individual projects (i.e. Product training manuals, brochures, product reports)
  • Assist in creating promotional campaigns
  • Assist Marketing Communications with the preparation for tradeshows and customer events
  • Assist in the organization of the Scientific Advisory Board meetings
  • Assist in the organization and management of global vitrification workshops
  • Assist with the management of documentation for the IDE for oocyte vitrification; this includes maintaining the document activity log, sending documents to potential clinical sites and collecting data from clinical sites

Experience/ Education:

  • Associate’s Degree in Biology, Chemistry, or Marketing required; Bachelor’s Degree preferred
  • 1-2 years of experience in a marketing support position within biotech/medical device industry
  • Technical background and/or sales experience appropriate to the specific needs of the product line
  • Knowledge of technical information, product information, customer support services, general computer skills
  • Word processing, ACT database management and Excel skills preferred

FUJIFILM Irvine Scientific is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.


To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.


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